Terms & Conditions
Terms and Conditions of sale
At the time of purchase, we will advise of any known faults with the gown. All known faults will be written on the receipt, signed and dated by the customer.
It is the customer’s responsibility to inspect the gown before purchase to ensure they are happy with the condition. Customers are solely responsible for ensuring that the condition of all items is adequate before purchase.
Your appointment
Appointments at Engaged Bridal Studio are 90 minutes.
Please do not wear false tan or ‘body makeup’ to your appointment that could transfer onto the gown, causing stains.
Refreshments will be available during your appointment.
Important Information, please read carefully:
Off the peg - sold as seen
All our gowns are ready to be purchased, sold as seen, off the peg. Please check your gown thoroughly before you leave the premises.
Imperfections such as loose beads, clicks and slight marks are all usual for ex-sample gowns that have been tried on. Whilst we make every endeavour to clean any visible marks on the gown, we cannot guarantee that all marks will be removed. It is the customer’s responsibility to seek advice from a professional and reputable dry cleaning service to have the gown cleaned prior to wear, if required.
The price of the gown excludes all costs in respect of dry cleaning, repairs or alterations; this is an external service not provided by Engaged Bridal Studio Ltd.
Refunds and Exchanges
Engaged Bridal Studio Ltd does not offer refunds.
Deposits are non-refundable.
If you have changed your mind, you can return the dress within 14 days of purchase for an exchange of the amount stated on the original receipt.
To receive an exchange, you must present your original receipt. If you do not have your receipt we will be unable to offer an exchange.
The gown must be unworn, unwashed, unaltered and undamaged. Engaged Bridal Studio Ltd reserve the right to refuse an exchange if we feel the dress has been damaged, altered or affected by odour.
Disclaimer:
Engaged Bridal Studio is an independent retailer offering genuine ex-sample dresses sourced through authorised resellers and third-party boutiques.
We are not an authorised stockist or distributor of any particular designer unless explicitly stated.
All trademarks, brand names, and logos mentioned remain the property of their respective owners and are used solely to describe the origin of the garments.
Please note: We are not affiliated with or officially endorsed by any designer labels. All brand names remain the property of their respective owners.